Privacy policy

Thank you for visiting the Expat in France website, expat-in-france.com, and its partner’s website hosting the course expat-in-france.systeme.io referred to herein as “this website”.

This Privacy Policy has been created by Expat in France (hereinafter “Company”, “Us”, and “We”) in order to disclose our information gathering and dissemination practices. We understand the importance that Internet users place on privacy and have designed our service with this in mind. You agree to this Privacy Policy, in its entirety, when you: 1) access or use this website; 2) select and register for an offer(s) on this website by clicking the offer(s) presented; and/or 3) give your express consent to the terms of this Privacy Policy. If you do not agree with the terms and conditions of our Privacy Policy, please do not use or access this website.

Please read this Privacy Policy before using this site or submitting any personal information.

Information We Collect

Personally Identifiable Information

Voluntary submissions of personally identifiable information can occur for various reasons, such as if you request to receive information about our services, or if you subscribe to one of our mailing lists.  If you subscribe to one of our mailing lists, we generally collect your name, email address, and optionally your telephone or other information if you provide it to us so we can customize your experience and better serve your needs.

In order to serve our customers, we collect personally identifiable information, like names, addresses, phone numbers, email addresses, and sometimes credit card information when such information is voluntarily submitted by our visitors.  Most of your customer information is stored in the third-party Customer Relationship Manager (CRM) system ActiveCampaign, and not directly on our servers. Your credit card information is not stored by us and is instead passed directly to the payment provider you choose.

We will only use your personal information for the following purposes:

(1) to deliver the products and/or services to you that you have requested;

(2) to validate your compliance with the terms and conditions;

(3) for content improvement and feedback purposes;

(4) to reach you, when necessary, regarding your use of the website or product(s), and

(5) for the few situations described below to better serve you.

We will NEVER share your personally identifiable information with third parties unless you have given us explicit permission to do so, such as in order to fulfil a third party offer that you have accepted from us. By permitting us to collect this information, you will be able to receive information on other products and services that may be of interest to you, including related third party offers that we may send to you. You also enable us to personalize your experience with us so that we can provide you with the highest quality of service. We may also use this information to contact you about joint venture opportunities if it appears that you would be a suitable joint venture partner.

By submitting your email address on this website, you agree to receive an email from us. You can cancel your participation in any of these email lists at any time by clicking the opt-out link or other unsubscribe option that is included in the respective email. You can customize your email and other preferences (such as the lists you are subscribed to) by following the instructions contained in the Section entitled “Updating, Removing, Or Exporting Your Personal Information”. We only send emails to people who have authorized us to contact them, either directly, or through a third party. We do not send unsolicited commercial emails, because we hate spam as much as you do.

By submitting your email address, you also agree to allow us to use your email address for custom audience targeting on sites like Facebook, where we display custom advertising to specific people who have opted-in to receive communications from us.

If you wish to stop seeing ads from us on Facebook, you can turn off the ad by using the following steps:

  1. From within Facebook, go to the advertisement you want to turn off.
  2. Click on the drop-down arrow in the top corner of the ad (that may be in the top right corner or top left corner).
  3. Click on “Hide ad”. 

You can also customize the ads you see in Facebook across all advertisers by using the following steps:

  1. Log in to your Facebook account and click “settings”. 
  2. Click on “Ads”. 
  3. On that page, you will see a list of options you can choose to limit and/or block the information Facebook shows to advertisers.

If you wish to stop seeing ads from us in Google Ads, you can turn off the ad by using the following steps:

  1. Go to the advertisement you want to turn off.
  2. Click on the x in the top left corner.
  3. Click on “Stop seeing this ad”.

Other ad platforms we may use in the future have similar ways you can turn off any ad from us to stop seeing it.

We and the specific third-party service providers receiving your data as described herein retain the right to contact you via telemarketing in accordance with French law and any other applicable regulations.

Non-Personally Identifiable Information

We also may collect various types of non-personally identifiable information to help us make your experience more enjoyable, measure site activity to identify future improvements that should be made, and compile aggregate data to help serve site visitors better. For example, we may use such data to tailor our advertisements, develop proper survey questions, improve our business, etc.

As another example, we may use session and persistent “cookies,” session logs, web beacons, GIF/pixel tags, banner ads, third-party click tracking analytics tools (such as Google Analytics), third party retargeting networks that may display our advertisements to you on other sites that you visit to remind you about us, and third party networks that serve user-requested emails (e.g., for a refer-a-friend email) to collect non-personally identifiable or other aggregated information about site visitors.

Cookies are text files that are used by your computer’s web browser to store your preferences and enable us to enhance your user experience with our website. Third-party retargeting networks may also use cookies to display our advertisements to you on other sites. You can learn more about opting-out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.

Please note that you do have the option to configure most web browsers to NOT accept cookies. However, be aware that disabling cookies may keep you from having access to some functions or services on our website or the web-hosted software that runs on our website.

Emails or newsletters that we send electronically may use techniques such as web beacons or pixel tags to gather email metrics and information to improve the reader’s experience, such as the number of emails that are opened, whether they were forwarded or printed, the type of device from which they were opened, and the location (e.g. city, state, and county) associated with the applicable IP address.

If you visit this website with an open ID (such as Facebook), you may also be sharing and integrating data with third-party social media sites, and we may track aggregate data about the number of visits to this website with an open ID, the number of items “liked” on this website or items on this website that you choose to share with a third-party social media site.

Other parties such as advertising partners and analytics companies may also be collecting information about your online activity across various websites over time. The information collected by those third parties may include identifiers that allow those third parties to tailor the ads that they serve to your computer or other devices.

Because there is not yet a common understanding of how to interpret web browser-based “Do Not Track” signals other than cookies, we do not currently respond to “Do Not Track” signals that are undefined.

GDPR Data Protect Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Third-Party Actions

We do not control and are not liable for the actions of any third parties who we may promote and/or link to from this website. We pride ourselves in recommending quality companies but have no control over the actions of those third parties, the content they provide, or their privacy practices. While we are not liable for any of the actions of those third parties, you should feel free to give us feedback from time to time on your experiences with any third parties with whom we work so that we may enhance our future service to all customers.

Children’s Privacy

We take Children’s Privacy very seriously. Due to the age restrictions of this website, none of the information obtained by this website falls within the Children’s Online Privacy Protection Act (COPPA) and we do not knowingly intend to collect personally identifiable information from children under 18 years of age. If your minor child has provided us with personally identifiable information, you may contact us at the phone number or mailing address listed in the section entitled “Contact” if you want this information deleted from our records. We will then make reasonable efforts to remove your child’s information from the database that stores the information.

IP Addresses

We may use your IP address to help prevent fraud, to help diagnose problems with our server, to gather broad demographic information, and to offer you products and services.

Our Data Security Policy

All collected information is stored in a technically and physically secure environment. Furthermore, access to this information is strictly limited, and the information is not accessible to the public. Our employees are dedicated to ensuring the security and privacy of all user information. To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, we use appropriate industry standard procedures to safeguard the confidentiality of your personal information, such as firewalls, encryption, token authentication, application proxies, monitoring technology, and adaptive analysis of network traffic to track abuse of our network and its data.

In addition, Company has security measures in place to protect the loss, misuse and alteration of personal information under our control.

Please be advised that, although we take every reasonable technological precaution available to protect your data, no data transmission over the Internet can be guaranteed to be 100% secure. Please ensure that you take all necessary precautions to protect your personal information while online.

Updatine, Removing or Exporting your Personal Information

If you are a subscriber to one of our mailing lists, you can customize your information and the mailing lists you have subscribed to at any time by simply clicking the link called “Manage Subscriptions” at the bottom of any email you receive from us.  That will take you to a preferences centre where you can update your information and communication preferences, as well as access your unsubscribe options.

If you have questions about the use, amendment, or deletion of Personal Information that you have provided to Us, or if you are having issues trying to unsubscribe on the Manage Subscriptions page linked from each email, please contact us using the information below in the Contact section.  

In certain jurisdictions and circumstances, you may also have the legal right to request details about how we collect information, how your information is used, and any third parties with whom your data has been shared.  If you wish to request such information, please send an email to [email protected] with the subject line “Data Usage Query” and explain in the body of the email the details of your request. To protect user privacy, you must send such a request from the account information we have on file or the request will not be honoured.  We reserve the right, but are not required, to request additional account verification if your request seems suspicious or like it may not have been authorized by you. In an effort to best serve our customers, we have adopted a transparency approach and will respond to requests for this information from a verified user or subscriber regardless of whether our compliance with such request is required under applicable laws.  More details about our use and collection of data are also set forth in more detail in this Privacy Policy, including Section 1 herein.

If you wish to request that we forget you from our database, please send an email to [email protected] with the subject line “Forget Me” and explain in the body of the email that you are asking to have your personal data deleted.  To protect user privacy, you must send such a request from the account information we have on file or the request will not be honoured. We reserve the right, but are not required, to request additional account verification if your request seems suspicious or like it may not have been authorized by you.  We also reserve the right to retain any data that we are required or allowed to maintain under applicable laws. Some data will be anonymized rather than deleted; this means that some of the data will be held in a form that cannot be connected to you personally. Please be aware that once we delete your data, we will be unable to “undelete” it.

If you wish to request that we export your data, such as for purposes of porting it to another vendor, please send an email to [email protected] with the subject line “Export My Data” and explain in the body of the email that you are asking for data export.  We have a standard data export format that we will provide and are not able to create custom exports. To protect user privacy, you must send such a request from the account information we have on file or the request will not be honoured. We reserve the right, but are not required, to request additional account verification if your request seems suspicious or like it may not have been authorized by you.

You may also have other rights under applicable laws.

Contacting Us

If you need to contact us, you can email us at [email protected], or send us a letter at: Expat in France, attention Guillemette RONY, 58 rue Saint-Michel, 69007 Lyon, France.

We strive to provide excellent products, along with equally excellent customer service. If you have any questions about this Privacy Policy or our practices, please feel free to contact us using one of the methods listed above.

Withdrawing Consent

To stop receiving future communications or solicitations from Us, please unsubscribe according to the instructions contained in any correspondence you receive from Us.

To unsubscribe from a third-party service, you must contact that third party directly.

Terms of Use

Please read the Terms and Conditions Policy carefully to understand other terms and conditions that govern your use of this Website. The Terms and Conditions Policy is hereby incorporated by reference as part of this Privacy Policy. 

Severability

If any part of this Privacy Policy is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect.