How to get the best reimbursement from the French healthcare system?

Find more expat-dedicated videos on the Expat in France YouTube Channel

Is healthcare in France free? You are now affiliated with the French Social Security (also called Assurance Maladie or CPAM)! Well done! However, you’re not sure how it works. Is it a free system or a reimbursement system and if so, what level of reimbursement to expect? French healthcare is different from the healthcare system of the other countries I’ve lived in (Ireland, the UK, Argentina, and Spain among others).

And the system can be a bit complex, especially if you want to know how much you’ll be reimbursed.

Assurance maladie

If you are not affiliated yet, read my article about affiliation as a worker in France and another one about the specific situation of the European inactive citizens.

French healthcare reimbursement system

Payment upfront

This is the first important difference from other public healthcare systems. First, it works on a reimbursement system and not free access. So to the question “Is healthcare in France free?”: The answer is no, however, once registered in the system you will receive reimbursements for a portion of your medical costs.

You will always pay upfront for the medical examination unless you are affiliated with the solidarity top-up insurance for very low incomes (called Complémentaire santé solidaire). Then, you will receive a reimbursement of a proportional amount directly in their bank account from Assurance Maladie. CPAM reimburses about 70% of most healthcare costs and 100% of the fees for serious or chronic illnesses.

Even if you are eligible for universal healthcare coverage under the French social security scheme, you will have to pay upfront for doctor consultations. If you have not yet received your healthcare card (“Carte Vitale”), the doctor will give you a medical receipt called “feuille de soins” to complete and send to the healthcare system (CPAM) to claim reimbursement.

Partial reimbursement

CPAM partially reimburses medical expenses. Reimbursement rates vary depending on the type of treatment. They are usually around 60% to 70% of the fee set by the social security scheme. 

Pharmacy expenses, given by prescription only, are reimbursed from 15% to 65% depending on the type of medication. The medicines you buy without a prescription will be paid at full price. Note that many medicines in France are not available to buy without a prescription compared to other countries.
Considering, the CPAM reimburses part of the total cost; it is recommended to take out private supplementary health insurance (“mutuelle”), especially if you have children or need special medical care. 

Private health insurance supplements social security reimbursements, avoiding costly expenses for unexpected dental care or hospitalization for example

How to get the best reimbursement?

To get maximum reimbursement from the French healthcare system, you need to choose a GP (general practitioner) and declare your chosen general practitioner to the social security scheme. This doctor will then become your “médecin référent”. When taking an appointment with a doctor for the first timeask if they take new patients. If so, ask the doctor to make the declaration on the CPAM online platform.

This choice is the first step of what the CPAM calls the Parcours de soin (“approved healthcare pathway”).
For any medical problem, you must consult your chosen doctor, and only if the GP considers it necessary he/she will refer you to a specialist.

NOTEOnly dentists, ophthalmologists and gynaecologists can be consulted without a GP referral.

CAUTION: If you do not respect the approved healthcare pathway and declare your GP; you will not be reimbursed for the specialist consultation and any related expenses by the CPAM!

 How to choose a GP?

Rates will vary depending on the doctors.

In France, there are two main types of doctors (including general practitioners and specialists):

 State-certified doctors (médecins conventionnés)

They have signed an agreement with the French national healthcare system. Most doctors in France fall into this category. The State-certified doctors are divided into 2 categories:

  • Secteur 1 category: These doctors must follow the CPAM medical fees (the cheapest fees).
  • Secteur 2 category: These doctors can charge a higher pre-agreed rate with the CPAM. Their fees are higher than the sector 1 doctors but within limits agreed with the CPAM. People covered by the French national healthcare system, or a private health insurance scheme benefit from a higher reimbursement rate when consulting State-certified doctors.

 Non State-certified doctors (médecins non-conventionnés)

They have not signed an agreement with the CPAM which will not reimburse their fees. However, your complementary or private health insurance may cover these medical expenses.

Find your complementary health insurance in just 2 minutes” with Les Furets

In practice… when visiting a GP

The State agreed that GP consultation is 25€ in 2021 and the reimbursement percentage for a GP consultation is 70% of the state fee. All the Sector 1 State-certified GP (médecins conventionnés secteur 1) charge 25€.

When giving your Carte Vitale, the CPAM will be informed of the fee you have been charged and the doctor category you have seen. You will automatically receive a reimbursement of 17,50€ (70% of 25€) in your bank account. So even though healthcare in France is not free it is quite cheap compared to other countries. Also, the price will vary depending on the type of medical care you need.

If your doctor is a Sector 2 State-certified doctor (médecins conventionnés Secteur 2) and charges, for example, 40€ for a consultation, you will still be reimbursed 17,50€ (70% of 25€). Thendepending on your complementary health insurance you may be reimbursed up to the full amount you have paid.

 How to find a GP?

First of all, I would recommend asking around you if people recommend any. Ask your colleagues, your neighbour or your friendsIt is always better to choose it near your home or your workplace.

Consultations by Sector 1 general practitioners benefit from optimal reimbursement by the social security scheme. Refer to the health directory for information about doctors’ fees.

The healthcare system website AMELI provides a doctors and specialists directory  Their certification type is also provided to avoid unpleasant surprises regarding fees.

You can also search for doctors and specialists on the Doctolib website by specialisation and location. The doctors can be filtered according to the languages they speak and if they are state-certified or not. You will also be able to make the appointment online, which avoids the challenge of a phone call in French!

French healthcare FAQ

How to sign up to for French healthcare?

If you have a French work contract or a French-registered company you are covered from your first day of work but it is not automatic. You will need to send the affiliation request form and the requested backup documents for every family member.

Can foreigners apply to the French healthcare system?

Yes, nationality is not a criterion to have access to health coverage. You will need to reside in France for a minimum of 6 months per year. The requirements will be different whether you have a job in France or are inactive.

Do I have to pay for a medical consultation once I'm registered with the French healthcare?

Yes, the French healthcare system works on a reimbursement basis. You will need to pay the doctor at the end of the consultation and you will receive automatically the relevant proportional reimbursement directly on your bank account. If you have private top-up medical insurance, it may supplement the reimbursement depending on the contact you have chosen.

How much will I be reimbursed?

The reimbursement levels vary depending on the type of health care you are benefiting. However, to have the best reimbursement possible you will need to register your doctor with the French Assurance Maladie and respect the approved healthcare pathway.

I hope this article helped me understand the French healthcare system a bit better. Follow me on Facebook @ExpatInFrance not to miss my next articles.

For more information on French healthcare, check out my other related posts:

France emergency numbers: Do you know them?

How to benefit from French healthcare?

Can I get a European Health Insurance Card?

How to get French healthcare without working as a European?


    • Mademoiselle Guiga

      Hello Elizabeth,
      I’m not sure what you mean by ccs… if you mean French healthcare (CPAM), well it depends on the motive you were given and your situation.
      If you are not paying social contributions in France you should wait 3 months before applying and make sure to give a full file.
      Otherwise, the CPAM has a mediator that can help in this kind of situation or a lawyer in social security may also help.
      I’d need to know whether you are doing the request based on stable residence (more than 3 months) or work (self-employed paying French social contributions or French salaried work contract), to tell you more.
      Best to you,

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.